Setup Troubleshooting

Created by Brian DelToro, Modified on Thu, 06 Apr 2023 at 04:04 PM by Brian DelToro

Device Status

The easiest way to determine whether or not your VSSL is set up and ready to stream is by reading the small, rectangular zone status indicator light(s) on the right side of the front panel. See suggestions below each light color/pattern for knowing the status of your VSSL:

Blinking white – indicates the zone(s) still need to be set up
- Download the VSSL app and it will automatically discover your VSSL.
- Please ensure your streaming device is connected to the same WiFi SSID that the VSSL is connected to (if hardwired).
- Perform a factory reset by holding in the reset button for at least 10 seconds.
No lights – zone(s) are ready for streaming
- You are all set up. Head to the general FAQ support page for more troubleshooting tips.
Blinking red simultaneously – VSSL is booting up
- Set up should only take about a minute.
- If zones are still blinking red for longer than 2 minutes, perform a factory reset by holding in the reset button for at least 10 seconds.
Solid green (A.1x only) – VSSL is not connected to a network
- Temporarily connect your VSSL via ethernet cable to the router/switch.
- Perform a factory reset by holding in the reset button for at least 10 seconds.
- Once re-booted up, you may remove the ethernet cable. The green light should only remain solid for about 20-30 seconds before blinking white again.
Multicolor (A.1x only) – VSSL is receiving a firmware update
- Please wait for the A.1x to complete its firmware update. It should only take a couple of minutes.
- If after 5 minutes the unit is still cycling through firmware updates, perform a factory reset by holding down the reset button for at least 10 seconds.
Solid red (A.3x/A.6x only) – VSSL is not connected to a network
- Check and possibly replace your existing ethernet cable.
- Adjust your network topology. More info and suggestions can be found in the Knowledge Base regarding network settings here.
Left to right sequence red lights (A.3x/A.6x only) – VSSL is receiving a firmware update
- Please wait for the VSSL to complete its firmware update. It should only take a couple of minutes.
- If after 5 minutes the unit is still cycling through firmware updates, perform a factory reset by holding down the reset button for at least 10 seconds.